Past issues
Mental Health ·
You forgot her father died. Now what?
How to own the mistake cleanly, without making the client look after your guilt.
Healthcare ·
When the scan shows the treatment has stopped working
Why we rush to the next option, and how to let the news land before the plan.
Workplace ·
When the late crew member always has a good excuse
How to address the pattern without putting each reason on trial, and leave with a plan he agrees to.
Want these in your inbox? Subscribe