Privacy Policy

1. Who We Are

Dialoque (“we,” “us,” “our”) is an AI-powered communication practice platform. For privacy questions or data requests, contact us at admin@dialoque.app.

2. Information We Collect

Account information

When you create an account we collect your email address and name (via Clerk, our authentication provider). We store your subscription plan status and basic account metadata (created date, onboarding status).

Newsletter

If you subscribe to our weekly newsletter, The Hard Conversation, we store the email address and the optional first name you give us, where you signed up, and when you confirmed or unsubscribed. You don't need an account. We use them only to send the newsletter, through Resend. Every issue has a one-click unsubscribe link, and we never sell or share the list.

Session data

When you complete a practice session we store: the persona selected, the situation brief you entered, the session duration, and the transcript generated during the conversation. The transcript is used only to generate your scorecard and coaching (including live suggestions during a session and patterns across your sessions), populate your session history, and produce any export (such as a PDF session report or record of practice) that you yourself request. It is processed automatically by AI and is never reviewed by a human.

Usage data

We track aggregate usage metrics (number of sessions per week) for the purpose of enforcing plan limits and for anonymized, aggregate product analytics. This data does not include conversation content.

If your access was provided through an organization or program (a Team or Education cohort), that organization’s administrator can see completion and timing information for its participants — whether a session was completed, when, and how much time was spent — but never conversation content, transcripts, or scores. See “Organization-provided access” below.

Website analytics and cookies

We use two analytics services on the site. Vercel Web Analytics is cookieless and counts page views by page path. Google Analytics (Google) helps us understand how people find Dialoque. It runs only on our public pages (home, about, partners, and the pricing, healthcare and therapy pages, and the policy pages). It does not run on the sign-in pages, anywhere in the app after you sign in, or on guest practice pages. Where it runs, it sets first-party cookies (_ga and _ga_*) to tell visitors and visits apart. It receives the page address and title, the site that referred you, and the technical information your browser sends, such as device, browser type, and approximate location derived from your IP address.

Before a page address is sent to Google we remove everything that could identify you or a session, including sign-in tokens, session and account identifiers, and free-text parameters. What remains is the page’s route and marketing attribution parameters (such as utm_source). Neither analytics service receives conversation content, transcripts, or scores. You can opt out of Google Analytics with Google’s browser add-on or by blocking cookies and scripts from Google in your browser.

When a signed-out visitor opens our home page, we also set one first-party cookie of our own, dq_h, which lasts 30 days. It records which of two home-page headlines you were shown so that a reload does not change it, and it lets us compare how many visitors from each headline sign up. It holds only the name of that headline and no identifier, and it is not shared with anyone. You can delete it in your browser at any time; you will then be shown a headline again at random.

Voice data

Your voice is processed in real time by our voice AI provider (ElevenLabs) solely to enable the conversation. Dialoque’s own servers never store raw audio — only the text transcript. Our ElevenLabs agents are configured not to save call audio, with a zero-day retention period for any other conversation data on ElevenLabs’ side. This configuration governs new conversations going forward; please review ElevenLabs’ privacy policy for how they handle data retained before this setting was applied.

3. Conversation Privacy — In Detail

We want to be unambiguous about how your conversation content is handled:

• No human review: No product feature gives any Dialoque employee, contractor, or representative access to the content of your sessions, and transcripts are never reviewed by a human. Transcript processing is entirely automated. Technical access to the production database and the transcript encryption key is limited to Dialoque’s founder, solely to operate and maintain the service.
• No third-party sharing: Your conversation content is never sold, rented, licensed, or disclosed to any third party for any purpose, including advertising, analytics, or research.
• No AI training use: Your conversations are not used to train or fine-tune any AI model without your explicit, separately obtained consent.
• Organization-provided access: If you joined Dialoque through a Team or Education cohort, your program administrator can see completion and timing activity for the group — whether you completed a session, when, and approximate time spent. They can never see session content, transcripts, coaching narratives, or scores.
• Exports you request: You can download your own session reports and a record of your practice at any time. Exports are generated only when you request them, contain only your own data, and are yours to keep or share as you choose. A cohort administrator can export the same completion and timing information shown on their dashboard — never content, transcripts, coaching narratives, or scores.
• Deletion, on your terms: You can delete your entire account and everything in it at any time from Settings, and individual sessions from your history — both take effect immediately. You can also email admin@dialoque.app with any deletion request, and we will confirm within 30 days.

4. How We Use Your Information

We use the information we collect to:

• Provide and operate the Service, including generating your scorecards and session history
• Enforce subscription plan limits
• Send transactional emails related to your account (account creation, billing)
• Send the weekly newsletter, only to people who subscribed and confirmed their address
• Improve the Service and understand how it is found and used, through aggregate analytics
• Respond to your support requests

5. Third-Party Services

We use the following third-party services to operate Dialoque:

• Clerk: Authentication and account management
• ElevenLabs: Real-time voice AI for session conversations
• Anthropic (Claude): AI processing of your practice content: scorecards, live coaching suggestions during a session, pre-session briefs, scenario drafts and opening lines, and patterns across your sessions
• Stripe: Payment processing for paid subscriptions
• Vercel: Hosting, infrastructure, and cookieless, aggregate site analytics (page paths only, never conversation content or session identifiers)
• Google (Analytics): Aggregate website analytics: page views and traffic sources, using cookies and redacted page addresses (never conversation content, transcripts, or session identifiers)
• Neon: Managed PostgreSQL database storage
• Resend: Email delivery — welcome messages, follow-up reminders, post-session debrief emails, and the weekly newsletter for those who subscribe

Each provider has its own privacy policy governing how it handles data. We select providers on the basis of their privacy and security practices and limit the data we share with each to the minimum required for the service they provide. See our Subprocessors page for the full list.

6. Data Retention

We retain your account data for as long as your account is active. Session transcripts and scorecards are retained in your account history until you delete them or close your account. When you delete your account, all associated data — including session transcripts and scorecards — is permanently deleted immediately.

7. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage at the database level, and access controls. In addition, session transcripts and your private follow-up notes are individually encrypted by the application (AES-256-GCM) before they are written to the database, using a key held separately from it — so those fields are not readable from database access alone. No system is perfectly secure; if you believe your account has been compromised, contact us immediately.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data; object to or restrict certain processing; and data portability. To exercise any of these rights, contact us at admin@dialoque.app. We will respond within 30 days.

9. Children’s Privacy

Dialoque is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or by posting a notice in the Service. Your continued use after the effective date of any change constitutes acceptance of the revised policy.

11. Contact

For privacy questions, data requests, or concerns, contact us at: admin@dialoque.app